Last Updated: October 2026
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, make a purchase, contact customer support, or otherwise use our services.
By using this website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you use our website, we may collect certain personal information, including:
-
Name
-
Billing and shipping address
-
Email address
-
Phone number
-
Order and purchase information
-
Payment-related information
-
Device and browser information
-
IP address
-
Website activity
-
Cookies and similar technologies
-
Customer service communications
-
Marketing preferences
Payment information may be processed directly by third-party payment providers and may not be stored directly by us.
2. How We Use Your Information
We may use your personal information to:
-
Process and fulfil orders
-
Process payments
-
Arrange shipping and delivery
-
Provide order updates
-
Manage returns, exchanges, and refunds
-
Provide customer support
-
Prevent fraudulent transactions
-
Improve our website and services
-
Analyse website performance
-
Personalise the shopping experience
-
Provide advertising and marketing where permitted
-
Comply with applicable legal and regulatory requirements
3. Sharing of Personal Information
We may share necessary information with trusted third-party service providers that help us operate our business, including:
-
Ecommerce platform providers
-
Payment processors
-
Shipping and courier companies
-
Fulfilment providers
-
Analytics providers
-
Marketing and advertising platforms
-
Customer support providers
-
Technology and hosting providers
-
Fraud prevention services
-
Government or regulatory authorities where legally required
We only share information where reasonably necessary for providing our services or complying with applicable law.
4. Shopify
Our store may use Shopify to provide ecommerce functionality.
Information submitted through our store may therefore be processed through Shopify and associated service providers in accordance with their applicable privacy and security practices.
5. Cookies
We may use cookies and similar technologies for purposes including:
-
Keeping the website functional
-
Remembering shopping cart information
-
Saving customer preferences
-
Analysing website traffic
-
Measuring advertising performance
-
Preventing fraud
-
Improving the shopping experience
You may manage cookies through your browser settings or any cookie controls provided on the website.
6. Marketing Communications
Where permitted, we may send promotional messages about products, offers, discounts, or store updates.
You may unsubscribe from marketing communications at any time using the unsubscribe option provided in the relevant communication.
7. Data Retention
Personal information may be retained for as long as reasonably necessary to:
-
Process transactions
-
Provide customer support
-
Maintain business and accounting records
-
Prevent fraud
-
Resolve disputes
-
Comply with applicable legal obligations
Information that is no longer required may be deleted, anonymised, or otherwise handled in accordance with applicable law.
8. Data Security
Reasonable administrative, organisational, and technical safeguards are used to protect personal information against unauthorised access, loss, misuse, disclosure, or alteration.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. Your Privacy Rights
Depending on applicable law, you may have rights concerning your personal information, including the right to:
-
Request access
-
Request correction
-
Request deletion
-
Object to certain processing
-
Request restriction of processing
-
Request data portability where applicable
-
Withdraw consent where processing depends on consent
Requests may be submitted through the customer support or contact options available on the website.
10. International Data Processing
Some service providers may process information outside the country in which you live.
Where required, reasonable measures will be used to protect personal information transferred internationally.
11. Children's Privacy
Our services are not intended to knowingly collect personal information from children where parental or guardian consent is required by applicable law.
12. Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in our services, business practices, technology, or legal requirements.
The latest version will be made available on this website.