Last Updated: October 2026
This Shipping Policy explains how orders placed through our online store are processed and delivered.
1. Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation.
Processing may take longer during:
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Weekends
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Public holidays
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Promotional periods
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High order volumes
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Unexpected operational delays
Processing time is separate from delivery time.
2. Delivery Time
Orders within Thailand are generally expected to arrive within approximately:
2–7 business days after dispatch.
Delivery times are estimates and may vary depending on location and courier service.
Remote locations may require additional delivery time.
3. Shipping Charges
Any applicable shipping charges will be displayed during checkout before the order is completed.
Shipping fees may vary depending on:
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Delivery location
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Order value
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Package size
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Package weight
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Delivery method
Free shipping promotions may be subject to specific conditions.
4. Order Tracking
Where tracking is available, tracking information may be provided after an order has been dispatched.
Tracking information may take some time to become active after shipment.
5. Correct Delivery Information
Customers are responsible for providing accurate delivery information, including:
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Recipient name
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Shipping address
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Province
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Postal code
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Phone number
Incorrect or incomplete delivery information may result in delays, failed delivery, or additional shipping charges.
6. Failed Delivery
If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or the courier cannot contact the recipient, the package may be returned.
Additional shipping charges may apply to resend the order where permitted by law.
7. Damaged or Incorrect Orders
If an order arrives damaged, defective, incomplete, or incorrect, customers should report the issue as soon as reasonably possible.
Customers may be requested to provide:
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Order details
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Photos of the package
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Photos or videos of the product
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A description of the issue
After verification, an appropriate solution may include replacement, exchange, refund, or another remedy as applicable.
8. Delivery Delays
Delivery may occasionally be delayed by circumstances outside our reasonable control, including:
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Severe weather
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Natural disasters
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Courier delays
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Transportation interruptions
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Government restrictions
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Public holidays
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Incorrect customer information
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Other unexpected events
Reasonable efforts will be made to assist customers experiencing delivery problems.
9. Lost Packages
If a shipment appears to be lost, customers should contact customer support through the options available on the website.
The matter may be investigated with the relevant courier before a replacement or refund is issued.
10. International Shipping
International shipping may be offered where displayed at checkout.
International customers may be responsible for customs duties, import taxes, VAT, brokerage charges, or other fees imposed by their destination country unless otherwise stated.