Last Updated: October 2026
We aim to provide customers with a fair and straightforward return and refund process.
Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.
1. Return Period
Eligible products may generally be requested for return within 7 days of receiving the order.
Where applicable consumer protection law provides additional cancellation, refund, replacement, or return rights, those rights will continue to apply.
2. Return Conditions
For a voluntary return, products should generally:
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Be returned within the applicable return period
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Be unused
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Be in substantially the same condition as received
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Include original packaging where reasonably possible
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Include accessories or promotional items supplied with the order
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Have proof of purchase or order information available
Different rules may apply where a product is damaged, defective, incorrect, or otherwise not supplied as agreed.
3. Non-Returnable Products
Subject to applicable consumer protection law, certain products may not qualify for change-of-mind returns, including:
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Opened cosmetics
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Used personal-care products
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Hygiene-sensitive products after opening
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Customised products
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Personalised products
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Perishable goods
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Digital products after delivery or access
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Gift cards
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Clearance or final-sale products where legally permitted
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Products damaged through misuse or improper handling
These restrictions do not remove any legal rights relating to defective, damaged, unsafe, or incorrectly supplied products.
4. How to Request a Return
To request a return, customers should use the customer support or contact option available on the website.
The following information may be required:
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Order number
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Product being returned
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Reason for return
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Photos or videos where relevant
Return instructions will be provided where the request is approved.
5. Damaged, Defective, or Incorrect Items
If you receive a product that is:
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Damaged
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Defective
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Incorrect
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Missing an item
please report the issue as soon as possible.
Supporting photographs or videos may be required to verify the issue.
Eligible claims may result in a replacement, exchange, refund, or another appropriate remedy.
6. Return Shipping Costs
Where a return is required because an incorrect, damaged, or defective product was supplied, reasonable return shipping costs may be covered where applicable.
For voluntary change-of-mind returns, customers may be responsible for return shipping costs where permitted by law.
7. Refunds
Once an eligible returned product has been received and inspected, the refund request will be processed.
Approved refunds will generally be returned through the original payment method where possible.
Where applicable Thai consumer law establishes a specific refund deadline following a valid statutory cancellation, the legally required timeframe will apply.
Otherwise, approved refunds are generally initiated within 7–14 business days after approval.
Banks, card issuers, and payment providers may require additional processing time before the funds appear in the customer's account.
8. Exchanges
Eligible products may be exchanged where replacement stock is available.
If a replacement is unavailable, an eligible refund or alternative solution may be offered.
9. Order Cancellation
Customers wishing to cancel an order should submit the request as soon as possible.
Orders that have already been processed or dispatched may not be capable of being cancelled through the normal order process.
Any mandatory cancellation rights available under applicable law remain unaffected.
10. Refund Abuse
Return or refund requests involving fraud, intentional product damage, false claims, or abuse of the return process may be rejected where permitted by law.
Legitimate consumer rights remain unaffected.